Privacy Policy
Commitment to Privacy at Australian Trinity Care
At Australian Trinity Care, we are dedicated to providing high-quality services while fully respecting your rights, particularly your right to privacy and confidentiality. This commitment extends to every interaction you have with us. This statement
outlines our ongoing obligations regarding the management of your Personal Information in compliance with the Privacy Act 1988 (Cth).
Understanding Personal Information
Personal Information refers to any information or opinion that can identify an individual. This includes Health Information, which pertains to your physical or mental health or disability status. Examples of Personal Information we may collect
include names, addresses, email addresses, and phone numbers. We gather this information through various means, including interviews, correspondence, phone calls, emails, our website, and other publicly available sources or third parties.
(Note: Personal Information also encompasses visual or audio recordings, such as photos, videos, and sound recordings.)
Why We Collect Personal Information
We collect and retain Personal Information strictly for the following purposes:
To assess your eligibility for support.
To provide safe and responsive assistance.
To monitor the effectiveness of the supports provided.
To meet contractual obligations and provide non-identifying data to government agencies.
When collecting your Personal Information, we will clarify the purpose behind the request and how we intend to use it.
Third-Party Information
While we prefer to collect your Personal Information directly from you whenever possible, there are times when we may receive information from third parties (such as other disability services). In such instances, we will take reasonable steps
to ensure you are informed about what information has been shared with us.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following situations:
To prevent or reduce a serious threat to your life or health, or that of another person.
To outside agencies, with your permission or that of your representative.
With written consent from a person with lawful authority.
As required by law, or to comply with mandatory reporting obligations.
Security and Management of Personal Information
We are committed to safeguarding your Personal and Health Information from misuse, loss, and unauthorised access or disclosure. When your information is no longer needed for its original purpose, we will take appropriate steps to securely destroy
or permanently de-identify it, following our Privacy and Confidentiality Policy.
Accessing Your Personal Information
You have the right to access the Personal or Health Information we hold about you, including the ability to update or correct it, subject to certain exceptions. If you wish to access your information, please reach out to a staff member.
To
protect your information, we may require you to provide identification before releasing the requested data.
You are entitled to:
Request access to your Personal Information.
Review this information.
Make corrections if you believe it is inaccurate or incomplete.
However, access may be denied in certain circumstances, such as:
If the request is deemed frivolous or vexatious.
If granting access would significantly impact the privacy of others.
If it could jeopardise an investigation into unlawful activity.
If it poses a serious threat to someone's life or health.
If denying access is mandated by law.
We strive to respond to access requests within five business days. While there is no charge for the request itself, we may apply a nominal administrative fee for providing copies of your information.
Keeping Your Information Current
Ensuring your information is accurate and up to date is vital for us. We take reasonable steps to maintain the accuracy and completeness of your Personal Information. If you notice any discrepancies, please inform us as soon as possible so we
can update our records and continue providing quality services.
Questions and Complaints
If you have any questions or concerns regarding this Privacy Statement, please contact us at Australian Trinity Care:
Email: info@australiantrinitycare.com.au
Phone: 08 8184 8963 or 0412 640 668
Alternatively, you can speak directly to the Director, who will record your inquiry or complaint and ensure it is addressed.
All feedback and complaints regarding privacy will be managed in accordance with our Feedback and Complaints Policy
